Help center

Questions, answered
without the support carousel.

The forty most common things hosts ask us — sorted by topic, written by people who've actually answered them on a Sunday night.

Browse by topic

Or jump straight to the section that's on your mind.

Getting started
Setup, channel imports, your first synced calendar.
8
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Billing & plans
Invoices, plan switching, refunds and trial extensions.
6
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Channels
Booking.com, Airbnb, Vrbo — the connection details.
11
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Payments
Payouts, currencies, deposits, security holds.
7
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Hosts & teams
Cleaners, co-hosts, agencies, role permissions.
5
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Security
GDPR, two-factor, audit logs, data residency.
4
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Frequently asked

The questions hosts
actually ask.

Six things we hear most. Need something more specific? Our team replies inside 9 minutes during business hours.

Talk to a host

Most solo hosts are live within 30 minutes — connect your Airbnb iCal, point your domain at the widget, accept your first booking. Agencies with 50+ units typically take a single afternoon, and we migrate your historical reservations for free.

Yes — two-way iCal sync runs every 60 seconds and we layer conflict prevention on top so you never get a double booking. If a channel ever lags, we surface the gap on the dashboard before the guest sees it.

No. BookBed is a flat monthly subscription per active unit. Direct bookings via the widget pay Stripe processing only — we do not take a cut on revenue, ever.

Pro and Agency plans let you fully whitelabel the widget — your colors, your fonts, your domain. The booking confirmation email is sent from your address; guests never see "BookBed" anywhere unless you want them to.

You can export every reservation, guest, payout and message at any time as CSV or via the API. After cancellation we keep your data accessible for 90 days, then permanently delete it. GDPR by default.

Every plan starts with a 14-day free trial — no card required. You can list real units, take real bookings and migrate full data during the trial. If it is not for you, walk away.

Still stuck?

Real humans, in five languages, replying in two hours.

If your question isn't here, write to us. We answer every email — and most of us have run an apartment, too.

Contact supportdusko@book-bed.com